Ghent University Academic Bibliography

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Realizing the economic and circular potential of sharing business models by engaging consumers

Marie-Julie De Bruyne (UGent) and Katrien Verleye (UGent)

(2022) JOURNAL OF SERVICE MANAGEMENT.
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Communication in service ecosystems through value propositions : dilemmas and future research avenues

Katrien Verleye (UGent) and Bryan Reber

(2022) JOURNAL OF SERVICE MANAGEMENT.
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- Journal Article
- A1
- open access
Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458
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- Journal Article
- A1
- open access
From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(4). p.533-559
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- Journal Article
- A1
- open access
Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Sam Van der Linden (UGent) , Stef Nimmegeers, Kristof Geskens (UGent) and Bert Weijters (UGent)

(2020) JOURNAL OF SERVICE MANAGEMENT. 31(3). p.535-562
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- Journal Article
- A1
- open access
Designing, writing-up and reviewing case study research : an equifinality perspective

Katrien Verleye (UGent)

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.549-576
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- Miscellaneous
Moving forward and making an impact in service research : from research priorities to research methodologies

Bart Larivière (UGent) and Jay Kandampully

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.521-523
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- Journal Article
- A1
- open access
Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing

Vijay Viswanathan, Edward C. Malthouse, Ewa Maslowska, Steven Hoornaert (UGent) and Dirk Van den Poel (UGent)

(2018) JOURNAL OF SERVICE MANAGEMENT. 29(3). p.378-398
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What causes imbalance in complex service networks? Evidence from a public health service

Katrien Verleye (UGent) , Elina Jaakkola, Ian Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder and Johan Quist

(2017) JOURNAL OF SERVICE MANAGEMENT. 28(1). p.34-56
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- Journal Article
- A1
- open access
The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(2). p.321-342

Academic Bibliography

Realizing the economic and circular potential of sharing business models by engaging consumers

Communication in service ecosystems through value propositions : dilemmas and future research avenues

Implications of customer participation in outsourcing non-core services to third parties

From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Designing, writing-up and reviewing case study research : an equifinality perspective

Moving forward and making an impact in service research : from research priorities to research methodologies

Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing

What causes imbalance in complex service networks? Evidence from a public health service

The co-creation experience from the customer perspective: its measurement and determinants

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