Ghent University Academic Bibliography

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Your filters: cql: issn exact "1757-5818"

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Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Sam Van der Linden (UGent) , Stef Nimmegeers, Kristof Geskens (UGent) and Bert Weijters (UGent)

(2020) JOURNAL OF SERVICE MANAGEMENT. 31(3). p.535-562
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- Journal Article
- A1
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Implications of customer participation in outsourcing noncore services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2020) JOURNAL OF SERVICE MANAGEMENT.
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From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent)

(2020) JOURNAL OF SERVICE MANAGEMENT.
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Designing, writing-up and reviewing case study research : an equifinality perspective

Katrien Verleye (UGent)

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.549-576
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- Miscellaneous
Moving forward and making an impact in service research : from research priorities to research methodologies

Bart Larivière (UGent) and Jay Kandampully

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.521-523
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- Journal Article
- A1
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Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing

Vijay Viswanathan, Edward C. Malthouse, Ewa Maslowska, Steven Hoornaert (UGent) and Dirk Van den Poel (UGent)

(2018) JOURNAL OF SERVICE MANAGEMENT. 29(3). p.378-398
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What causes imbalance in complex service networks? Evidence from a public health service

Katrien Verleye (UGent) , Elina Jaakkola, Ian Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder and Johan Quist

(2017) JOURNAL OF SERVICE MANAGEMENT. 28(1). p.34-56
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- Journal Article
- A1
- open access
The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(2). p.321-342
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'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews

Nathalie Dens, Patrick De Pelsmacker (UGent) and Nathalia Purnawirawan (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(3). p.486-515
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

TL Keiningham, B Cooil, EC Malthouse, A Buoye, L Aksoy, A De Keyser and Bart Larivière (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(1). p.2-43

Academic Bibliography

Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Implications of customer participation in outsourcing noncore services to third parties

From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Designing, writing-up and reviewing case study research : an equifinality perspective

Moving forward and making an impact in service research : from research priorities to research methodologies

Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing

What causes imbalance in complex service networks? Evidence from a public health service

The co-creation experience from the customer perspective: its measurement and determinants

'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

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