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Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform
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- Journal Article
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Implications of customer participation in outsourcing noncore services to third parties
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From third party to significant other for service encounters : a systematic review on third-party roles and their implications
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Designing, writing-up and reviewing case study research : an equifinality perspective
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Moving forward and making an impact in service research : from research priorities to research methodologies
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Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing
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What causes imbalance in complex service networks? Evidence from a public health service
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The co-creation experience from the customer perspective: its measurement and determinants
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'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet