Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact F7F229E8-F0ED-11E1-A9DE-61C894A0A6B4 or (type any "bookEditor journalEditor issueEdi... cql: keyword exact "complaint" Add to list Journal Article A1 Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions Ilse Depraetere, Sofie Decock (UGent) and Nicolas Ruytenbeek (UGent) (2021) JOURNAL OF PRAGMATICS. 171. p.215-233 Add to list Journal Article A1 'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy Rebecca Van Herck, Sofie Decock (UGent) and Bernard De Clerck (UGent) (2020) DISCOURSE CONTEXT & MEDIA. 38.