Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact F4E8B2F8-F0ED-11E1-A9DE-61C894A0A6B4 cql: author exact FB0E3450-F0ED-11E1-A9DE-61C894A0A6B4 Add to list Journal Article A1 'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews Nathalie Dens, Patrick De Pelsmacker (UGent) and Nathalia Purnawirawan (2015) JOURNAL OF SERVICE MANAGEMENT. 26(3). p.486-515