Ghent University Academic Bibliography

Show Sort by

Your filters: cql: author exact F45E83E4-F0ED-11E1-A9DE-61C894A0A6B4 cql: author exact FB3BF322-F0ED-11E1-A9DE-61C894A0A6B4

Add to list
- Journal Article
- A1
- open access
Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458
Add to list
- Conference Paper
- C1
- open access
Modularizing services based upon an actor-oriented logic

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2020) PROCEEDINGS - ACADEMY OF MANAGEMENT. 2020(1).
Add to list
- Conference Paper
- C3
Does the network fit the customer

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) and Paul Gemmel (UGent)

(2017)
Add to list
- Journal Article
- A1
- open access
Engaged customers as job Resources or demands for frontline employees?

Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan

(2016) JOURNAL OF SERVICE THEORY AND PRACTICE. 26(3). p.363-383
Add to list
- Conference Paper
- C1
- open access
Designing the customer journey in a service delivery network: evidence from cancer patient treatments

Kaat De Pourcq (UGent) , Paul Gemmel (UGent) and Katrien Verleye (UGent)

(2016) 14th International Research Conference in Service Management.
Add to list
- Journal Article
- A1
- open access
The impact of professional and organizational identification on the relationship between hospital-physician exchange and customer-oriented behaviour of physicians

Jeroen Trybou (UGent) , Gaelle De Caluwé, Katrien Verleye (UGent) , Paul Gemmel (UGent) and Lieven Annemans (UGent)

(2015) HUMAN RESOURCES FOR HEALTH. 13.
Add to list
- Journal Article
- A1
- open access
Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector

Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (UGent)

(2014) JOURNAL OF SERVICE RESEARCH. 17(1). p.68-84
Add to list
- Conference Paper
- C3
- open access
Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification

Kaat De Pourcq (UGent) , Gaelle De Caluwé, Paul Gemmel (UGent) , Katrien Verleye (UGent) and Jeroen Trybou (UGent)

(2014) EHMA annual conference, Abstracts.
Add to list
- Conference Paper
- C3
The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation

Katrien Verleye (UGent) and Paul Gemmel (UGent)

(2013) 13th annual international research symposium on service excellence in management, Abstracts.
Add to list
- Conference Paper
- C3
Designing service interfaces in co-creation situations

Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan

(2012) 12th international research conference in service management, Abstracts.

Academic Bibliography

Implications of customer participation in outsourcing non-core services to third parties

Modularizing services based upon an actor-oriented logic

Does the network fit the customer

Engaged customers as job Resources or demands for frontline employees?

Designing the customer journey in a service delivery network: evidence from cancer patient treatments

The impact of professional and organizational identification on the relationship between hospital-physician exchange and customer-oriented behaviour of physicians

Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector

Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification

The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation

Designing service interfaces in co-creation situations

Contents

Support

Contact