Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact 9833E454-4DD0-11E5-B99E-9ADAB4D1D7B1 cql: author exact F7F229E8-F0ED-11E1-A9DE-61C894A0A6B4 Add to list Journal Article A1 Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns Rebecca Van Herck, Babette Dobbenie and Sofie Decock (UGent) (2021) INTERCULTURAL PRAGMATICS. 18(2). p.203-243