Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact 97117cf1-5c10-11ea-9760-ef2739011ed5 cql: author exact FB3BF322-F0ED-11E1-A9DE-61C894A0A6B4 Add to list Conference Paper C3 Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent) (2023) Frontiers in Service 2023, Abstracts. Add to list Conference Paper C3 Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent) (2023) Belgian Service Research Day, Abstracts.