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RATZ 2.0 : slimme brillen in de thuiszorg
(2023) -
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems
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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
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- Conference Paper
- C3
- open access
Seeing eye to eye? Aligning the view of providers and customers on circular business models for smart service systems
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- Journal Article
- A1
- open access
Pathways to service system smartness for firms
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Smart wearables as friends or foes? Engaging employees along smart journeys
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- Conference Paper
- C3
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
Ready to unlock the smartness potential? Engaging customers, employees and organizations with smart products in service systems
(2022)