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Sharing travel experiences on TripAdvisor : a genre analysis of negative hotel reviews written in French, Spanish and Italian
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Business responses to positive reviews online : face-work on TripAdvisor
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Responding to negative hotel reviews : a cross-linguistic perspective on online rapport-management
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A cross-linguistic study of metacommunication in online hotel reviews
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- Journal Article
- A1
- open access
Positive reviews on TripAdvisor : a cross-linguistic study of contemporary digital tourism discourse