Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact 2CD8A95C-F0EE-11E1-A9DE-61C894A0A6B4 or (type any "bookEditor journalEditor issueEdi... cql: keyword exact "relationship quality" Add to list Journal Article A1 Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors Omar S. Itani, Fernando Jaramillo and Bert Paesbrugghe (UGent) (2020) JOURNAL OF RETAILING AND CONSUMER SERVICES. 53. Add to list Journal Article A2 Personal selling and the purchasing function : where do we go from here? Bert Paesbrugghe (UGent) , Arun Sharma, Deva Rangarajan and Niladri Syam (2018) JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT. 38(1). p.123-143