Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author exact 18B52CE8-F0EE-11E1-A9DE-61C894A0A6B4 or (type any "bookEditor journalEditor issueEdi... cql: keyword exact "service improvement" Add to list Conference Paper C3 If you are satisfied tell your friends, if not tell us: the impact of soliciting feedback on customers’ behavioral intentions Xavier Walthoff-Borm (UGent) and Bart Larivière (UGent) (2013) American Marketing Association Summer Educators’ Conference, Abstracts.