Ghent University Academic Bibliography

Show Sort by

Your filters: cql: author="Van Vaerenbergh, Yves*" or (type exact bookEditor and editor="Van Vaerenbergh, Yves*")

Add to list
- Book Chapter
Language discordance and technological mediation in healthcare service encounters : a contrastive experiment

July De Wilde (UGent) , Ellen Van Praet (UGent) and Yves Van Vaerenbergh (UGent)

(2019) Technology mediated service encounters. In Pragmatics & Beyond New Series 300. p.17-44
Add to list
Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?

Yves Van Vaerenbergh (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2014) MANAGING SERVICE QUALITY. 24(1). p.45-62
Add to list
- Journal Article
- A1
- open access
Examining the relationship between language divergence and word-of-mouth intentions

Yves Van Vaerenbergh (UGent) and Jonas Holmqvist

(2014) JOURNAL OF BUSINESS RESEARCH. 67(8). p.1601-1608
Add to list
- Conference Paper
- C3
Service quality and loyalty behavior in professional business services: an operations based perspective to effective service management

Xavier Walthoff-Borm (UGent) , Bart Larivière (UGent) and Yves Van Vaerenbergh (UGent)

(2014) Frontiers in Service Conference, Abstracts.
Add to list
- Conference Paper
- C3
Does being proactive pay off? Webcare strategies and their effect on customer emotions, outcomes and privacy concerns

Arne De Keyser (UGent) , Bart Larivière (UGent) and Yves Van Vaerenbergh (UGent)

(2014) 3th Annual Conference for Positive Marketing, Abstracts.
Add to list
- Journal Article
- A1
- open access
Hospital-physician relations : the relative importance of economic, relational and professional attributes to organizational attractiveness

Jeroen Trybou (UGent) , Paul Gemmel (UGent) , Yves Van Vaerenbergh and Lieven Annemans (UGent)

(2014) BMC HEALTH SERVICES RESEARCH. 14.
Add to list
A meta-analysis of relationships linking service failure attributions to customer outcomes

Yves Van Vaerenbergh (UGent) , Chiara Orsingher, Iris Vermeir (UGent) and Bart Larivière (UGent)

(2014) JOURNAL OF SERVICE RESEARCH. 17(4). p.381-398
Add to list
- Conference Paper
- C3
Turning customer feedback into gold: challenges and hindrances

Katrien Verleye (UGent) and Yves Van Vaerenbergh (UGent)

(2014) AMA SERVSIG 2014, Abstracts.
Add to list
- Journal Article
- A1
- open access
Consumers' Willingness to communicate in a second language : communicating in service settings

Jonas Bruneel, Yves Van Vaerenbergh (UGent) and Christian Grönroos

(2014) MANAGEMENT DECISION. 52(5). p.950-966
Add to list
Perceived importance of native language use in service encounters

Holmqvist Jonas and Yves Van Vaerenbergh (UGent)

(2013) SERVICE INDUSTRIES JOURNAL. 33(15-16). p.1659-1671

Academic Bibliography

Language discordance and technological mediation in healthcare service encounters : a contrastive experiment

Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter?

Examining the relationship between language divergence and word-of-mouth intentions

Service quality and loyalty behavior in professional business services: an operations based perspective to effective service management

Does being proactive pay off? Webcare strategies and their effect on customer emotions, outcomes and privacy concerns

Hospital-physician relations : the relative importance of economic, relational and professional attributes to organizational attractiveness

A meta-analysis of relationships linking service failure attributions to customer outcomes

Turning customer feedback into gold: challenges and hindrances

Consumers' Willingness to communicate in a second language : communicating in service settings

Perceived importance of native language use in service encounters

Contents

Support

Contact