Ghent University Academic Bibliography

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Pathways to service system smartness for firms

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) JOURNAL OF SERVICE RESEARCH. 26(4). p.521-541
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Smart wearables as friends or foes? Engaging employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) International Conference on Challenges in Managing Smart Products and Services 2023, Abstracts.
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Four roads to smartness : a story of configurations, value propositions, and customer logics

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) FEB Research Day 2021, Abstracts.
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Smartness configurations and value propositions towards customers

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière and Helen Perks

(2021) CHIMSPAS 2021, International Conference on Challenges in Managing Smart Products and Services, Abstracts.
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The smartness highway : four roads of configurations, value propositions, and customer logics

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière and Helen Perks

(2021) Frontiers in Service 2021, Abstracts.
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How and why businesses invest in smartness : a battle or not?

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) 50th EMAC Annual Conference. In Proceedings of the European Marketing Academy
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The long and winding road : building legitimacy for complex social innovation in networks

Katrien Verleye (UGent) , Helen Perks, Thorsten Gruber and Joris Voets (UGent)

(2019) JOURNAL OF PRODUCT INNOVATION MANAGEMENT. 36(6). p.695-720
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Building legitimacy for new service constellations with a social objective

Katrien Verleye (UGent) , Helen Perks, Thorsten Gruber and Joris Voets (UGent)

(2018) EURAM 18 : research in action.

Academic Bibliography

Pathways to service system smartness for firms

Smart wearables as friends or foes? Engaging employees along smart journeys

Four roads to smartness : a story of configurations, value propositions, and customer logics

Smartness configurations and value propositions towards customers

The smartness highway : four roads of configurations, value propositions, and customer logics

How and why businesses invest in smartness : a battle or not?

The long and winding road : building legitimacy for complex social innovation in networks

Building legitimacy for new service constellations with a social objective

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