Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Orsingher, Chiara" or (type any "bookEditor issueEditor" and editor="Orsingher, Chiara") Add to list Book Chapter Customer experience : the touchpoint‒contexts‒qualities nomenclature Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson (2025) Handbook of Service Experience. p.15-27 Add to list Journal Article A1 A meta-analysis of relationships linking service failure attributions to customer outcomes Yves Van Vaerenbergh (UGent) , Chiara Orsingher, Iris Vermeir (UGent) and Bart Larivière (UGent) (2014) JOURNAL OF SERVICE RESEARCH. 17(4). p.381-398