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Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems
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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
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- Conference Paper
- C1
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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- Conference Paper
- C3
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services