Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Lemon, Katherine N." or (type any "bookEditor issueEditor" and editor="Lemon, Katherine N.") Add to list Book Chapter Customer experience : the touchpoint‒contexts‒qualities nomenclature Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson (2025) Handbook of Service Experience. p.15-27