Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Keiningham, Timothy" or (type any "bookEditor issueEditor" and editor="Keiningham, Timothy") Add to list Journal Article A1 open access Customer perceptions of firm innovativeness and market performance : a nation-level, longitudinal, cross-industry examination Timothy Keiningham, Lerzan Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson III, Gina Woodall and Bart Larivière (UGent) (2024) JOURNAL OF SERVICE RESEARCH. 27(4). p.475-489 Add to list Journal Article A1 open access Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine Lemon, Timothy Keiningham and Philipp Klaus (2020) JOURNAL OF SERVICE RESEARCH. 23(4). p.433-455 Add to list Book Chapter It's not your score that matters : the importance of relative metrics Bart Larivière (UGent) , Arne De Keyser (UGent) , Timothy Keiningham, Lerzan Aksoy, Alexander Buoye and Luke Williams (2014) Handbook of service marketing research. p.166-181