Ghent University Academic Bibliography

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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels

Bart Larivière (UGent) , TL Keiningham, L Aksoy, A Yalcin, FV Morgeson and S Mithas

(2016) JOURNAL OF MARKETING RESEARCH. 53(1). p.91-109
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

TL Keiningham, B Cooil, EC Malthouse, A Buoye, L Aksoy, A De Keyser and Bart Larivière (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(1). p.2-43
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The cumulative effect of satisfaction with discrete transactions on share of wallet

TL Keiningham, L Aksoy, EC Malthouse, Bart Larivière (UGent) and A Buoye

(2014) JOURNAL OF SERVICE MANAGEMENT. 25(3). p.310-333
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A longitudinal examination of customer commitment and loyalty

Bart Larivière (UGent) , TL Keiningham, B Cooil, L Aksoy and EC Malthouse

(2014) JOURNAL OF SERVICE MANAGEMENT. 25(1). p.75-100
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A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries

Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière (UGent) and TL Keiningham

(2013) JOURNAL OF INTERACTIVE MARKETING. 27(1). p.74-82
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

EC Malthouse, L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham and Bart Larivière (UGent)

(2013) Marketing Science Conference, Abstracts.
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham, Bart Larivière (UGent) and EC Malthouse

(2013) 22nd Annual Frontiers in Service Conference, Abstracts.
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham, Bart Larivière (UGent) and EC Malthouse

(2013) 12th International Conference on Research in Advertising (ICORIA 2013) : 'To Boldly Go ...' Extending the Boundaries of Advertising, Abstracts.
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The satisfaction, repurchase intentions and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects

A Yalçin, L Aksoy, TL Keiningham, Bart Larivière (UGent) , M Morgeson and S Mithas

(2012) International Conference on Economic Modeling, Proceedings.
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- Conference Paper
- C3
Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness

Bart Larivière (UGent) , L Aksoy, TL Keiningham, A Buoye, L Williams and I Wilson

(2012) 1st Thought Leadership Conference on Service Marketing, Abstracts.

Academic Bibliography

Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

The cumulative effect of satisfaction with discrete transactions on share of wallet

A longitudinal examination of customer commitment and loyalty

A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

The satisfaction, repurchase intentions and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects

Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness

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