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- Journal Article
- A1
- open access
Luxury in the circular economy : an engagement journey perspective
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- Journal Article
- A1
- open access
Examining the relationship between language divergence and word-of-mouth intentions
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Speak my language if you want my money : service language's influence on consumer tipping behavior
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Consumer willingness to communicate in a second language: communicating in service settings
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- Conference Paper
- C1
- open access
The language backfire effect: do customers always prefer to be served in their strongest language?
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The language backfire effect: should service providers always serve customers in their strongest language?
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Consumers' willingness to communicate in a second language
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- Conference Paper
- C3
- open access
Speak my language if you want my money: the impact of service language on consumer tipping behavior
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- Conference Paper
- C3
- open access
Speak my language if you want me to come back! Service language's impact on return intentions
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The impact of language divergence on customer satisfaction