Ghent University Academic Bibliography

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Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

Gijs Fannes and An-Sofie Claeys (UGent)

(2023) JOURNAL OF LANGUAGE AND SOCIAL PSYCHOLOGY. 42(1). p.3-30
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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(2).
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- Book Chapter
- open access
The impact of language abstraction on the effectiveness of information strategies during a product-harm crisis

Gijs Fannes and An-Sofie Claeys (UGent)

(2022) The handbook of crisis communication. In Handbooks in communication and media p.357-371
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Lieze Schoofs, Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(1).
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Spokespersons’ nonverbal behavior in times of crisis : the relative importance of visual and vocal cues

Aurélie De Waele (UGent) , An-Sofie Claeys (UGent) , Veroline Cauberghe (UGent) and Gijs Fannes

(2018) JOURNAL OF NONVERBAL BEHAVIOR. 42(4). p.441-460
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- Conference Paper
- C3
The importance of visual and vocal cues of organizational spokespersons in times of crisis

Aurélie De Waele (UGent) , An-Sofie Claeys (UGent) , Veroline Cauberghe (UGent) and Gijs Fannes

(2017) 67th Annual ICA conference, Abstracts.

Academic Bibliography

Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

The impact of language abstraction on the effectiveness of information strategies during a product-harm crisis

Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Spokespersons’ nonverbal behavior in times of crisis : the relative importance of visual and vocal cues

The importance of visual and vocal cues of organizational spokespersons in times of crisis

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