Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Falk, Tomas" or (type any "bookEditor issueEditor" and editor="Falk, Tomas") Add to list Journal Article A1 Channels in the mirror: an alignable model for assessing customer satisfaction in concurrent channel systems Maik Hammerschmidt, Tomas Falk and Bert Weijters (UGent) (2016) JOURNAL OF SERVICE RESEARCH. 19(1). p.88-101 Add to list Journal Article A1 Determinants and outcomes of customers' use of self-service technology in a retail setting Bert Weijters (UGent) , Devarajan Rangarajan, Tomas Falk and Niels Schillewaert (2007) JOURNAL OF SERVICE RESEARCH. 10(1). p.3-21