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- Journal Article
- A1
- open access
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
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- Journal Article
- A1
- open access
Building a child's trust before a medical procedure : a linguistic case study
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- Book Chapter
- open access
Possibility modals : which conditions make them possible?
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Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
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- Conference Paper
- C3
- open access
Method triangulation in discourse-pragmatic research on complaints
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- Conference Paper
- C3
- open access
What makes a complaint im/polite? An experimental study of the influence of verbal modification on affective responses to online complaints
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Analyzing linguistic in/directness and perceived face-threat in complaint interactions : the development of an annotation guide
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(In)directness and complaints : a reassessment