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Academic Bibliography

Search 200 years of publications by Ghent University researchers.

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1 – 10 of 49 publications

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book (1)
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Your filters: cql: author="De Keyser, Arne" or (type any "bookEditor issueEditor" and editor="De Keyser, Arne")

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- Journal Article
- A1
- open access
Luxury in the circular economy : an engagement journey perspective

Jonas Holmqvist, Charlène Berger, Arne De Keyser and Katrien Verleye (UGent)

(2025) JOURNAL OF CONSUMER BEHAVIOUR.
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- Journal Article
- A1
- open access
The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Bart Larivière (UGent) , Katrien Verleye (UGent) , Arne De Keyser, Klaas Koerten and Alexander L. Schmidt

(2025) JOURNAL OF SERVICE RESEARCH. 28(1). p.35-56
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Just walk out stores : the future of shopping? Examining configurations of reasons for and against consumer adoption

Simon Hazee, Arne De Keyser, Bart Larivière (UGent) , Yenee Kim, Arash Talebi and Ivan Gordeliy

(2025) PSYCHOLOGY & MARKETING. 42(4). p.987-1017
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- Book Chapter
Customer experience : the touchpoint‒contexts‒qualities nomenclature

Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson

(2025) Handbook of Service Experience. p.15-27
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- Conference Paper
- C3
- open access
Striving for sustainability through circular service systems : a multiple case study

Katrien Verleye (UGent) , Lisa Antonissen (UGent) , Anse Smeets and Arne De Keyser (UGent)

(2024) 13th AMA SERVSIG Conference, Abstracts.
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Engaging stakeholders for circular economy success

Arne De Keyser, Katrien Verleye (UGent) , Néomie Raassens and Alex Alblas

(2024) THE EUROPEAN BUSINESS REVIEW (LONDON). p.20-24
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- Journal Article
- A1
- open access
The transformative potential of AI-enabled personalization across cultures

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2024) JOURNAL OF SERVICES MARKETING. 38(6). p.711-730
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- Journal Article
- A1
- open access
Pushing forward the transition to a circular economy by adopting an actor engagement lens

Katrien Verleye (UGent) , Arne De Keyser, Néomie Raassens, Alex A. Alblas, Fernando Lit (UGent) and Josephina C. C. M. Huijben

(2024) JOURNAL OF SERVICE RESEARCH. 27(1). p.69-88
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- Conference Paper
- C3
The transformative potential of AI-enabled personalization

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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- Miscellaneous
Unlocking the circular promise : servitization

Katrien Verleye (UGent) , Lisa Antonissen (UGent) , Marie-Julie De Bruyne (UGent) and Arne De Keyser (UGent)

(2023) SERVSIG. 31/10/2023.

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