Ghent University Academic Bibliography

Your filters: cql: author="De Keyser, Arne" or (type any "bookEditor issueEditor" and editor="De Keyser, Arne")

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Towards a circular future : development of a circular economy engagement scale

Arne De Keyser (UGent) , Katrien Verleye (UGent) , Marie-Julie De Bruyne (UGent) and Lisa Antonissen (UGent)

(2026) Frontiers in Service Conference 2026, book of abstracts.
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- Conference Paper
- C1
- open access
From promises to practice : unraveling users’ mental models about the role and implications of large language models (LLMs) for individuals and society

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2025) AIRSI 2025, Proceedings Book. p.153-157
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- Journal Article
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- open access
Luxury in the circular economy : an engagement journey perspective

Jonas Holmqvist, Charlène Berger, Arne De Keyser and Katrien Verleye (UGent)

(2025) JOURNAL OF CONSUMER BEHAVIOUR. 24(3). p.1486-1497
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The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Bart Larivière (UGent) , Katrien Verleye (UGent) , Arne De Keyser, Klaas Koerten and Alexander L. Schmidt

(2025) JOURNAL OF SERVICE RESEARCH. 28(1). p.35-56
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Just walk out stores : the future of shopping? Examining configurations of reasons for and against consumer adoption

Simon Hazee, Arne De Keyser, Bart Larivière (UGent) , Yenee Kim, Arash Talebi and Ivan Gordeliy

(2025) PSYCHOLOGY & MARKETING. 42(4). p.987-1017
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- Book Chapter
- open access
Customer experience : the touchpoint‒contexts‒qualities nomenclature

Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson

(2025) Handbook of Service Experience. p.15-27
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- Conference Paper
- C3
- open access
Striving for sustainability through circular service systems : a multiple case study

Katrien Verleye (UGent) , Lisa Antonissen (UGent) , Anse Smeets and Arne De Keyser (UGent)

(2024) 13th AMA SERVSIG Conference, Abstracts.
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The transformative potential of AI-enabled personalization across cultures

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2024) JOURNAL OF SERVICES MARKETING. 38(6). p.711-730
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Engaging stakeholders for circular economy success

Arne De Keyser, Katrien Verleye (UGent) , Néomie Raassens and Alex Alblas

(2024) THE EUROPEAN BUSINESS REVIEW (LONDON). p.20-24
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Pushing forward the transition to a circular economy by adopting an actor engagement lens

Katrien Verleye (UGent) , Arne De Keyser, Néomie Raassens, Alex A. Alblas, Fernando Lit (UGent) and Josephina C. C. M. Huijben

(2024) JOURNAL OF SERVICE RESEARCH. 27(1). p.69-88

Academic Bibliography

Towards a circular future : development of a circular economy engagement scale

From promises to practice : unraveling users’ mental models about the role and implications of large language models (LLMs) for individuals and society

Luxury in the circular economy : an engagement journey perspective

The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Just walk out stores : the future of shopping? Examining configurations of reasons for and against consumer adoption

Customer experience : the touchpoint‒contexts‒qualities nomenclature

Striving for sustainability through circular service systems : a multiple case study

The transformative potential of AI-enabled personalization across cultures

Engaging stakeholders for circular economy success

Pushing forward the transition to a circular economy by adopting an actor engagement lens

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