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The ambassadorship potential of employees : examining the impact of work-related social media posts on consumer attitudes and behaviors
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Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies
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From message to messenger : should politicians lead-by-example to increase compliance with public health directives?
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Social media (self-)governance? Examining the content and drivers of employees’ work-related social media posts
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Understanding how and why employees engage in work-related social media use : a qualitative study
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- Book Chapter
- open access
The benefits and pitfalls of stealing thunder
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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation
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The importance of authenticity in organizational crisis communication via social media
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Can social media guidelines make a difference? Assessing individual and organizational antecedents of employees’ work-related social media behavior
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Are employees underestimated social media ambassadors? The external impact of employees’ work-related social media use
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The external impact of work-related social media use : employees as organizational ambassadors or adversaries?
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- Book Chapter
- open access
The impact of language abstraction on the effectiveness of information strategies during a product-harm crisis
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners
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Informing the public matters : a field experiment during an ongoing health crisis in Belgium
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'Say it like you mean it' : an exploration of how members of the public perceive audiovisual crisis responses
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Changing perspectives : managerial and legal considerations regarding crisis communication
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Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines
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Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation
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Social media guidelines in the workplace : stimulating or restricting employee social media use?
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Organizational crisis communication : suboptimal crisis response selection decisions and behavioral economics
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The power of empathy : the dual impacts of an emotional voice in organizational crisis communication
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Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues
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Global crisis communication
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Crisis response selection decisions under time pressure
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The organizational voice : the importance of voice pitch and speech rate in organizational crisis communication
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The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation
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- Conference Paper
- C3
- open access
The impact of emotional crisis communication on stakeholders’ empathy with an organization in crisis and post-crisis reputation
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The impact of voice pitch of male and female spokespersons in times of crisis
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Suboptimal crisis response selection decisions and behavioral economics
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- Conference Paper
- C3
- open access
Optimization of spokespersons’ use of voice in organizational crisis communication
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The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention
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Spokespersons’ nonverbal behavior in times of crisis : the relative importance of visual and vocal cues
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Empathy as a driver of consumers’ attitudinal responses to organizational crises and crisis communication
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Better safe than sorry : why organizations in crisis should never hesitate to steal thunder
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Between hope and fear : developing social media guidelines
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Crisis timing strategies : stealing thunder with the back against the wall and the moderating role of crisis type
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Nonverbal cues of deception in audiovisual crisis communication
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What is the role of social media in crisis communication and does it depend on the crisis stage? : A comparison between Twitter and newspapers
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The impact of a spokesperson’s visual and vocal cues on the public’s attitudes towards an organization in crisis
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Nonverbal crisis communication in practice : media training of spokespersons
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Social media's value in a crisis : channel effect or stealing thunder?
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How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
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Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
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The Use of Ambiguity Markers in Crisis Communication and the Moderating Role of Source of Information Disclosure
(2017) -
The importance of visual and vocal cues of organizational spokespersons in times of crisis
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Why practitioners do (not) apply crisis communication theory in practice
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Can stakeholders empathy with an organization in crisis explain the effectiveness of crisis response strategies?
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Domestic and international audiences of organizational crisis communication : state of the art and implications for cross-cultural crisis communication
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Verbal and nonverbal cues in audiovisual crisis communication messages
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Analyzing audiovisual crisis communication : the impact of situational factors on the occurrence of verbal and nonverbal cues
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Debunking the myth of denial's effectiveness in crisis communication : context matters
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Is old news no news? The impact of self-disclosure by organizations in crisis
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Won't we scare them?: the impact of communicating uncontrollable risks on the public's perception
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The role of a favorable pre-crisis reputation in protecting organizations during crises
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The intersection of theory and practice : do crisis communication practitioners apply theoretical guidelines and what (or who) might be stopping them?
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De impact van emotionele communicatie op de gepercipieerde oprechtheid en de reputatie van organisaties in crisis
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Between hope and fear : the use of social media guidelines in companies
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Het belang van empathie bij consumenten voor reputatieherstel bij organisaties in crisis
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The organizational voice : the importance of voice pitch and speech rate in organizational crisis communication
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More than words: the impact of gender similarity between the spokesperson of an organization in crisis and the public on organizational reputation
(2015) -
How to deal with Facebook comments during a product-harm crisis? The impact of a personalized organizational response to supportive vs. non-supportive comments of consumers
(2015) -
Facebook als corporate communicatie tool voor bedrijven? : Een inhoudsanalyse van de communicatiestrategieën van gereputeerde Belgische bedrijven op de sociale netwerksite
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- Conference Paper
- C1
- open access
Crisiscommunicatie via Facebook : een experimenteel onderzoek naar de effecten van de valentie en likes van reacties op bedrijfsreputatie en virale gedragsintenties
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De impact van zelfspot in organisationele crisiscommunicatie
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Keeping control : the importance of nonverbal expressions of power by organizational spokespersons in times of crisis
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De impact van emotionele communicatie op de gepercipieerde oprechtheid en de reputatie van organisaties in crisis
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What makes crisis response strategies work? The impact of crisis involvement and message framing
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The impact of spokespersons’ nonverbal crisis communication on the public’s perception of organizational competence
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Facebook as a corporate communication tool? A quantitative content analysis of the communication strategies of reputable Belgian companies on the social network site Facebook
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Bridging the power distance : a cross-cultural examination of the impact of the content and framing of organizational crisis communication
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Implications of stealing thunder for the impact of expressing emotions in organizational crisis communication
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Commodity theory as a theoretical explanation for the impact of the self-disclosure of organizational crises
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- PhD Thesis
- open access
The impact of the content and timing of organizational crisis communication on reputation repair
(2012) -
Crisis response and crisis timing strategies, two sides of the same coin
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Emotional message framing in crisis communication : the moderating impact of crisis timing strategies
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Determinants of the impact of crises on organizational reputation: an experimental test of crisis communication strategies and the moderating impact of locus of control
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Emotions as a crisis communication strategy: the moderating impact of emotional statements on effects of crisis response strategies and issue involvement
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- Conference Paper
- C3
- open access
Say the right things at the right moment : the moderating role of stealing thunder on the effectiveness of crisis response strategies
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The moderating impact of prior organizational reputation on the effect of stealing thunder on post-crisis reputation
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De do's en dont's van crisiscommunicatie: BP, lessons learned?
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- Conference Paper
- C3
- open access
The impact of level of threat and self-efficacy on consumer responses for commercial products : the moderating role of self-esteem
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- Conference Paper
- C1
- open access
How personality traits affect crisis perceptions : an experimental test of the use of crisis response strategies and the moderating effects of locus of control
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- Conference Paper
- C1
- open access
When to say what during crisis situations: experimental tests of the Situational Crisis Communication Theory (SCCT) and stealing thunder
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Restoring reputations in times of crisis: an experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control