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The influence of emotions and communication style on customer satisfaction and recommendation in a call center context : an NLP-based analysis
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What makes consumers willing to share their data in addressable TV advertising? The influence of personal and situational factors on consumer willingness to disclose information
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- Journal Article
- A1
- open access
Home location prediction with telecom data : benchmarking heuristics with a predictive modelling approach
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- Journal Article
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- open access
From one-class to two-class classification by incorporating expert knowledge : novelty detection in human behaviour
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Judgmental forecast adjustments over different time horizons
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Mind the gap : assessing maturity of demand planning, a cornerstone of S&OP
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Investigating the added value of integrating human judgement into statistical demand forecasting systems
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- Journal Article
- A1
- open access
Bluetooth tracking of humans in an indoor environment : an application to shopping mall visits
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- Journal Article
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Identifying influencers in a social network : the value of real referral data
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Developing a maturity assessment model for demand forecasting
(2016)