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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Relative measures in service research
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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The cumulative effect of satisfaction with discrete transactions on share of wallet
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A longitudinal examination of customer commitment and loyalty
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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The satisfaction, repurchase intentions and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects
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Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness