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Paradoxical tensions when developing service innovations in a network setting: a revelatory case from the home care sector
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The quandary for service innovation in a network setting
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The quandary for service innovation in a network setting: evidence from the home care sector
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- Journal Article
- A1
- open access
Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector
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Designing service interfaces for customer engagement in the creation of value
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Turning customer feedback into gold: challenges and hindrances
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- Conference Paper
- C3
- open access
Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification
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Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces
(2013) -
The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation
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Designing service interfaces in co-creation situations