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A meta-analysis of relationships linking service failure attributions to customer outcomes
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Perceived importance of native language use in service encounters
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The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
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- Conference Paper
- C3
- open access
Spreading word of mouth when loving and hating the same object: The impact of attitude ambivalence on pre- and post-failure word of mouth
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- Conference Paper
- C3
- open access
Speak my language if you want my money: the impact of service language on consumer tipping behavior
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- Conference Paper
- C3
- open access
Speak my language if you want me to come back! Service language's impact on return intentions
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Consumer language preferences in services: a matter of service-, person- or context-related characteristics?
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Excusez-moi, je n'ai pas compris: the impact of language differences on service encounter evaluations
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The impact of brand name placement in song lyrics on brand attitudes: does the attitude toward the artist matter?
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Introducing language into service encounters