Ghent University Academic Bibliography

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- Journal Article
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Implications of customer participation in outsourcing noncore services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT.
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The Smarter, the Better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2021) INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING.
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Modularizing services based upon an actor-oriented logic

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2020) PROCEEDINGS - ACADEMY OF MANAGEMENT. 2020(1).
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Nanouk Verhulst (UGent) , Iris Vermeir (UGent) , Hendrik Slabbinck (UGent) , Bart Larivière (UGent) , Maurizio Mauri and Vincenzo Russo

(2020) JOURNAL OF RETAILING AND CONSUMER SERVICES. 57.
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- Conference Paper
- C3
How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Bart Larivière (UGent) and Katrien Verleye (UGent)

(2019) Frontiers in Service 2019 Conference, Abstracts.
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- Conference Paper
- C3
Unraveling heterogeneity in customer experiences with service robot constellations

Bart Larivière (UGent) , Katrien Verleye (UGent) , Margherita Pagani and Massimo Airoldi

(2019) JOC - TPM Conference 2019, Abstracts.
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- Conference Paper
- C3
Engaging customers with smart services : a network perspective

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2019) Frontiers in Service 2019, Abstracts.
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- Conference Paper
- C3
Engaging customers along the smart service journey: A network perspective

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2019)
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- Miscellaneous
Moving forward and making an impact in service research : from research priorities to research methodologies

Bart Larivière (UGent) and Jay Kandampully

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.521-523
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- Conference Paper
- C3
A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee

Nanouk Verhulst, Hendrik Slabbinck (UGent) , Iris Vermeir (UGent) and Bart Larivière (UGent)

(2018)

Academic Bibliography

Implications of customer participation in outsourcing noncore services to third parties

The Smarter, the Better?! Customer well-being, engagement, and perceptions in smart service systems

Modularizing services based upon an actor-oriented logic

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Unraveling heterogeneity in customer experiences with service robot constellations

Engaging customers with smart services : a network perspective

Engaging customers along the smart service journey: A network perspective

Moving forward and making an impact in service research : from research priorities to research methodologies

A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee

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