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Academic Bibliography

Search 200 years of publications by Ghent University researchers.

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1 – 10 of 109 publications

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book (1)
bookChapter (5)
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journalArticle (31)
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Your filters: cql: affiliation exact EB cql: author exact 002000622067

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- Journal Article
Customer experiences and coping behaviors during crisis situations: The role of service adaptation and service transformation

Bart Larivière (UGent) , Lisa Schetgen, Matthias Bogaert (UGent) and Dirk Van den Poel (UGent)

(2025) Journal of Business Research. 188.
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- Journal Article
- A1
- open access
The transformative potential of AI-enabled personalization across cultures

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2024) JOURNAL OF SERVICES MARKETING. 38(6). p.711-730
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- Conference Paper
- C3
From promises to practice : unraveling users’ mental models about the implications of large language models (LLMs) for users

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Kesyser and Bart Larivière (UGent)

(2024) 18th International Research Conference in Service Management, Abstracts.
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- Conference Paper
- C3
From promises to practice : unraveling the psychological impact of generative AI on organizational dynamics

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Kesyser and Bart Larivière (UGent)

(2024) 13th AMA SERVSIG Conference, Abstracts.
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- Conference Paper
- C3
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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- Conference Paper
- C3
Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Belgian Service Research Day, Abstracts.
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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2023)
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- Book
Marketing : the fundamentals

Sara Leroi-Werelds, Katrien Verleye (UGent) , Arne De Keyser, Maggie Geuens (UGent) , Klaas Verbeken (UGent) and Bart Larivière (UGent)

(2023)
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- Conference Paper
- C3
Smart wearables as friends or foes? Engaging employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) International Conference on Challenges in Managing Smart Products and Services 2023, Abstracts.
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- Conference Paper
- C3
The transformative potential of AI-enabled personalization

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2023) Frontiers in Service 2023, Abstracts.

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