Ghent University Academic Bibliography

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Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2021) INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING. 38(2). p.425-447
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How and why businesses invest in smartness : a battle or not?

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) EMAC 2021, 50th edition of the European Marketing Academy Conference, Proceedings.
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- Conference Paper
- C3
Four roads to smartness : a story of configurations, value propositions, and customer logics

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) FEB Research Day 2021, Abstracts.
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- Conference Paper
- C3
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2021) FEB Research Day 2021, Abstracts.
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- Conference Paper
- C1
- open access
Modularizing services based upon an actor-oriented logic

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2020) PROCEEDINGS - ACADEMY OF MANAGEMENT. 2020(1).
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Nanouk Verhulst (UGent) , Iris Vermeir (UGent) , Hendrik Slabbinck (UGent) , Bart Larivière (UGent) , Maurizio Mauri and Vincenzo Russo

(2020) JOURNAL OF RETAILING AND CONSUMER SERVICES. 57.
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- Journal Article
- A1
- open access
What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information

Monica Grosso, Sandro Castaldo, Hua (Ariel) Li and Bart Larivière (UGent)

(2020) JOURNAL OF RETAILING. 96(4). p.524-547
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- Conference Paper
- C3
How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Bart Larivière (UGent) and Katrien Verleye (UGent)

(2019) Frontiers in Service 2019 Conference, Abstracts.
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- Conference Paper
- C3
Unraveling heterogeneity in customer experiences with service robot constellations

Bart Larivière (UGent) , Katrien Verleye (UGent) , Margherita Pagani and Massimo Airoldi

(2019) JOC - TPM Conference 2019, Abstracts.

Academic Bibliography

Implications of customer participation in outsourcing non-core services to third parties

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

How and why businesses invest in smartness : a battle or not?

Four roads to smartness : a story of configurations, value propositions, and customer logics

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Modularizing services based upon an actor-oriented logic

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information

How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Unraveling heterogeneity in customer experiences with service robot constellations

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