Ghent University Academic Bibliography

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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2023)
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- Journal Article
- A1
- open access
Pathways to service system smartness for firms

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) JOURNAL OF SERVICE RESEARCH.
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- Conference Paper
- C3
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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- Conference Paper
- C3
Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Belgian Service Research Day, Abstracts.
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- Journal Article
- A1
- open access
Piloting personalization research through data-rich environments : a literature review and future research agenda

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.520-552
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- Conference Paper
The transformative potential of AI-enabled personalization

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2023) In Frontiers in Service Conference 2023
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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2022)
Add to list
- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2022)
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The transformative potential of personalization in a data-rich world

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2022) 12th SERVSIG Conference, Abstracts.
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- Conference Paper
- C3
- open access
The transformative potential of personalization in a data rich world

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2022) Frontiers in Service 2022, Abstracts.

Academic Bibliography

RATZ 2.0 : slimme brillen in de thuiszorg

Pathways to service system smartness for firms

Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

Piloting personalization research through data-rich environments : a literature review and future research agenda

The transformative potential of AI-enabled personalization

RATZ 2.0 : slimme brillen in de thuiszorg

RATZ 2.0 : slimme brillen in de thuiszorg

The transformative potential of personalization in a data-rich world

The transformative potential of personalization in a data rich world

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