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Implications of customer participation in outsourcing non-core services to third parties
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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How and why businesses invest in smartness : a battle or not?
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Four roads to smartness : a story of configurations, value propositions, and customer logics
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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- Conference Paper
- C1
- open access
Modularizing services based upon an actor-oriented logic
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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- Journal Article
- A1
- open access
What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information
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How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model
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Unraveling heterogeneity in customer experiences with service robot constellations