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- PhD Thesis
- open access
The active role of stakeholders in corporate communication : a multi-vocal approach of communication in turbulent times
(2018) -
Belgium in shock : insights from a content analysis of stakeholders’ tweets during the terrorist attacks in Brussels
(2018) -
Twitter and terrorism: insights from a content analysis of tweets during the terroristic attacks in Brussels
(2017) -
The Use of Ambiguity Markers in Crisis Communication and the Moderating Role of Source of Information Disclosure
(2017) -
Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
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How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
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- Journal Article
- A1
- open access
Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication
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- Conference Paper
- C1
- open access
Crisiscommunicatie via Facebook : een experimenteel onderzoek naar de effecten van de valentie en likes van reacties op bedrijfsreputatie en virale gedragsintenties
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More than words: the impact of gender similarity between the spokesperson of an organization in crisis and the public on organizational reputation
(2015) -
How to deal with Facebook comments during a product-harm crisis? The impact of a personalized organizational response to supportive vs. non-supportive comments of consumers
(2015)