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RATZ 2.0 : slimme brillen in de thuiszorg
(2023) -
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems
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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
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- Journal Article
- A1
- open access
Pathways to service system smartness for firms
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Smart wearables as friends or foes? Engaging employees along smart journeys
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- Conference Paper
- C3
- open access
Seeing eye to eye? Aligning the view of providers and customers on circular business models for smart service systems
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- Conference Paper
- C3
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
RATZ 2.0 : slimme brillen in de thuiszorg
(2022) -
Ready to unlock the smartness potential? Engaging customers, employees and organizations with smart products in service systems
(2022) -
- Conference Paper
- C1
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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- Journal Article
- A1
- open access
From third party to significant other for service encounters : a systematic review on third-party roles and their implications
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- Journal Article
- A1
- open access
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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Welcome to 'RATZ 2.0' : slimme brillen met een knipoog naar optimale gebruikerservaringen
(2021) -
Four roads to smartness : a story of configurations, value propositions, and customer logics
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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- Conference Paper
- C3
- open access
Smartness configurations and value propositions towards customers
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- Conference Paper
- C1
- open access
How and why businesses invest in smartness : a battle or not?
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- Conference Paper
- C3
- open access
The smartness highway : four roads of configurations, value propositions, and customer logics
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From third party to significant other for the service encounter : a systematic literature review
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De rol van artificiële intelligentie (AI) en klantenbescherming in de strijd om slimmere producten en diensten
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Strategically investing in smart products and services
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- Conference Paper
- C1
- open access
Smartness battle : how and why do businesses smart-up their products and services
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Engagement and technology as key enablers for a circular economy
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Engaging customers along the smart service journey: A network perspective
(2019) -
Engaging customers with smart services : a network perspective
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Starting PhD student : how to start?
(2018) -
Substitution or augmentation? Understanding customers' reactions to IoT-applications
(2018)