Show
Sort by
-
If you are satisfied tell your friends, if not tell us: the impact of soliciting feedback on customers’ behavioral intentions
-
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
-
Measuring critical performance indicators and customer loyalty: the how matters more than the what!
-
Implementation of a service strategy: distributors service climate determines customer experiences, satisfaction and loyalty
-
The satisfaction, repurchase intentions and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects