Ghent University Academic Bibliography

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(im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications

Bridgit Corinne Fastrich (UGent)

(2024) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 61(1). p.39-69
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- Journal Article
- A1
- open access
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches

Nicolas Ruytenbeek and Sofie Decock (UGent)

(2024) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 61(1). p.3-17
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- Journal Article
- A1
Supervisor phubbing phenomenon in organizations : determinants and impacts

Raja Mehtab Yasin, Sajid Bashir, Mariek Vanden Abeele (UGent) and Jos Bartels

(2023) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 60(1). p.150-172
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The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization

Rebecca Van Herck, Sofie Decock (UGent) , Bernard De Clerck (UGent) and Liselot Hudders (UGent)

(2023) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 60(4). p.1220-1266
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When change readiness spirals down : a mixed-method case study of change communication at a European government agency

Ellen Van Praet (UGent) and Sarah Van Leuven (UGent)

(2022) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 59(1). p.104-125

Academic Bibliography