Show 5 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: author exact 3BF16884-F0EE-11E1-A9DE-61C894A0A6B4 or (type any "bookEditor issueEditor" and edito... cql: keyword exact "indicator" Add to list Journal Article A1 open access Business process performance measurement : a structured literature review of indicators, measures and metrics Amy Van Looy (UGent) and Aygun Shafagatova (UGent) (2016) SPRINGERPLUS. 5.