Show 5 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Pizzutti, Cristiane" or (type exact bookEditor and editor="Pizzutti, Cristiane") Add to list Journal Article A2 open access A temporal model of perceived control to explain service failures Natalia Araujo Pacheco, Cristiane Pizzutti and Maggie Geuens (UGent) (2019) BAR - BRAZILIAN ADMINISTRATION REVIEW. 16(2). Add to list Journal Article A1 Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution Natalia Araujo Pacheco, Maggie Geuens (UGent) and Cristiane Pizzutti (2018) JOURNAL OF RETAILING AND CONSUMER SERVICES. 40. p.60-65