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Quality of doctor-patient communication through the eyes of the patient: variation according to the patient's educational level
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What do people appreciate in physicians' communication?: an international study with focus groups using videotaped medical consultations
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GULiVER: travelling into the heart of good doctor-patient communication from a patient perspective: study protocol of an international multicentre study
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How to make the medical consultation more successful from a patient's perspective?: tips for doctors and patients from lay people in the United Kingdom, Italy, Belgium and the Netherlands
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Development of the Verona coding definitions of emotional sequences to code health providers' responses (VR-CoDES-P) to patient cues and concerns