Show 250 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "SPOKESPERSONS" Add to list Journal Article A1 Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation Lieze Schoofs (UGent) and An-Sofie Claeys (UGent) (2021) JOURNAL OF BUSINESS RESEARCH. 130. p.271-282 Add to list Journal Article A1 The power of empathy : the dual impacts of an emotional voice in organizational crisis communication Aurélie De Waele (UGent) , Lieze Schoofs (UGent) and An-Sofie Claeys (UGent) (2020) JOURNAL OF APPLIED COMMUNICATION RESEARCH. 48(3). p.350-371 Add to list Journal Article A1 The organizational voice : the importance of voice pitch and speech rate in organizational crisis communication Aurélie De Waele (UGent) , An-Sofie Claeys (UGent) and Veroline Cauberghe (UGent) (2019) COMMUNICATION RESEARCH. 46(7). p.1026-1049