Ghent University Academic Bibliography

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Pathways to service system smartness for firms

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) JOURNAL OF SERVICE RESEARCH. 26(4). p.521-541
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Piloting personalization research through data-rich environments : a literature review and future research agenda

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.520-552
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- Conference Paper
- C3
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Belgian Service Research Day, Abstracts.
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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2023)
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- Book
Marketing : the fundamentals

Sara Leroi-Werelds, Katrien Verleye (UGent) , Arne De Keyser, Maggie Geuens (UGent) , Klaas Verbeken (UGent) and Bart Larivière (UGent)

(2023)
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- Conference Paper
- C3
Smart wearables as friends or foes? Engaging employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) International Conference on Challenges in Managing Smart Products and Services 2023, Abstracts.
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- Conference Paper
- C3
The transformative potential of AI-enabled personalization

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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Bridging the material, social, and psychological world along the smart wearable journey in high-touch services

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende

(2022) International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS), Abstract.
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Role of social and app-related factors in behavioral engagement with mHealth for improved well-being among chronically ill patients : scenario-based survey study

Freek Van Baelen (UGent) , Melissa De Regge (UGent) , Bart Larivière (UGent) , Katrien Verleye (UGent) , Sam Schelfout (UGent) and Kristof Eeckloo (UGent)

(2022) JMIR MHEALTH AND UHEALTH. 10(8).
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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2022)
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- Miscellaneous
RATZ 2.0 : slimme brillen in de thuiszorg

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2022)
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- Conference Paper
- C3
The transformative potential of personalization in a data-rich world

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2022) 12th SERVSIG Conference, Abstracts.
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The transformative potential of personalization in a data rich world

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2022) Frontiers in Service 2022, Abstracts.
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- Conference Paper
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The transformative potential of personalization in a data rich world

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent)

(2022) Belgian Service Research Day 2022, Abstracts.
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Four roads to smartness : a story of configurations, value propositions, and customer logics

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) FEB Research Day 2021, Abstracts.
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- C3
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2021) FEB Research Day 2021, Abstracts.
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2021) INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING. 38(2). p.425-447
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Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458
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How and why businesses invest in smartness : a battle or not?

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2021) 50th EMAC Annual Conference. In Proceedings of the European Marketing Academy
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Modularizing services based upon an actor-oriented logic

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2020) PROCEEDINGS - ACADEMY OF MANAGEMENT. 2020(1).
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Engaging customers along the smart service journey: A network perspective

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2019)
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Engaging customers with smart services : a network perspective

Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)

(2019) Frontiers in Service 2019, Abstracts.
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- C3
Unraveling heterogeneity in customer experiences with service robot constellations

Bart Larivière (UGent) , Katrien Verleye (UGent) , Margherita Pagani and Massimo Airoldi

(2019) JOC - TPM Conference 2019, Abstracts.
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- Conference Paper
- C3
How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Bart Larivière (UGent) and Katrien Verleye (UGent)

(2019) Frontiers in Service 2019 Conference, Abstracts.
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- Conference Paper
- C3
Unraveling service delivery networks of customers with complex service needs

Katrien Verleye (UGent) , Bart Larivière (UGent) and Aurelia De Swaef (UGent)

(2017)
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- Conference Paper
- C3
Employee pride : a multidimensional and dynamic phenomenon

Griet Van Der Vurst, Katrien Verleye (UGent) and Bart Larivière (UGent)

(2017)

Academic Bibliography

Pathways to service system smartness for firms

Piloting personalization research through data-rich environments : a literature review and future research agenda

Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

RATZ 2.0 : slimme brillen in de thuiszorg

Marketing : the fundamentals

Smart wearables as friends or foes? Engaging employees along smart journeys

The transformative potential of AI-enabled personalization

Bridging the material, social, and psychological world along the smart wearable journey in high-touch services

Role of social and app-related factors in behavioral engagement with mHealth for improved well-being among chronically ill patients : scenario-based survey study

RATZ 2.0 : slimme brillen in de thuiszorg

RATZ 2.0 : slimme brillen in de thuiszorg

The transformative potential of personalization in a data-rich world

The transformative potential of personalization in a data rich world

The transformative potential of personalization in a data rich world

Four roads to smartness : a story of configurations, value propositions, and customer logics

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

Implications of customer participation in outsourcing non-core services to third parties

How and why businesses invest in smartness : a battle or not?

Modularizing services based upon an actor-oriented logic

Engaging customers along the smart service journey: A network perspective

Engaging customers with smart services : a network perspective

Unraveling heterogeneity in customer experiences with service robot constellations

How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model

Unraveling service delivery networks of customers with complex service needs

Employee pride : a multidimensional and dynamic phenomenon

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