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The impact of adverse life events on salesperson relationships with customers
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Increasing resilience by creating an adaptive salesforce
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- Journal Article
- A1
- open access
To be yourself or to be your ideal self? Outcomes of potential applicants' actual and ideal self-congruity perceptions
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Personal selling and the purchasing function : where do we go from here?
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Aligning sales and operations management : an agenda for inquiry
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Purchasing-driven sales : matching sales strategies to the evolution of the purchasing function
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- Journal Article
- A1
- open access
Engaged customers as job Resources or demands for frontline employees?
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Sales and operation integration : the role of collaboration and alignment
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The end of avoiding procurement in a buyer-seller relationship : a qualitative study from an empowered buyer’s perspective
(2015) -
- Journal Article
- A1
- open access
Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector
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- Journal Article
- A1
- open access
Employee contributions to brand equity
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Designing service interfaces in co-creation situations
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B2B brand architecture
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Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior
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Determinants and outcomes of customers' use of self-service technology in a retail setting
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How to govern business services exchanges: contractual and relational issues