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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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The cumulative effect of satisfaction with discrete transactions on share of wallet
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A longitudinal examination of customer commitment and loyalty
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A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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The satisfaction, repurchase intentions and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects
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Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness
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Does Loyalty Span Domains? Examining the Relationship between Consumer Loyalty and Other Loyalties and Its Influence on Happiness
(2012) -
Organizational climate versus attachment and coping style: are both necessary to understand
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Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness
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The relationship between customer satisfaction and share of wallet: multichannel customer differences