Show 20 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Voss, Chris" or (type any "bookEditor journalEditor issueEditor" and editor="Voss, Chris") Add to list Journal Article A1 "Service Encounter 2.0" : an investigation into the roles of technology, employees and customers Bart Larivière (UGent) , David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wuenderlich and Arne De Keyser (UGent) (2017) JOURNAL OF BUSINESS RESEARCH. 79. p.238-246