Show 20 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Aksoy, Lerzan*" or (type exact bookEditor and editor="Aksoy, Lerzan*") Add to list Book Chapter It's not your score that matters : the importance of relative metrics Bart Larivière (UGent) , Arne De Keyser (UGent) , Timothy Keiningham, Lerzan Aksoy, Alexander Buoye and Luke Williams (2014) Handbook of service marketing research. p.166-181 Add to list Journal Article A1 A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière (UGent) and TL Keiningham (2013) JOURNAL OF INTERACTIVE MARKETING. 27(1). p.74-82 Add to list Journal Article A1 Does satisfaction matter more if a multichannel customer is also a multicompany customer? Bart Larivière (UGent) , Lerzan Aksoy, Bruce Cooil and Timothy L Keiningham (2011) JOURNAL OF SERVICE MANAGEMENT. 22(1). p.39-66 Add to list Conference Paper C1 The cumulative effect of transaction-specific satisfaction on share of wallet : a longitudinal investigation Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Alexander Buoye and Bart Larivière (UGent) (2011) Advances in advertising research (vol. III). In European Advertising Academy (EAA) p.381-390