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Measuring the readability of sustainability reports : a corpus-based analysis through standard formulae and NLP
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Verdacht of verwacht? Over geloofwaardigheid en geslacht.
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Smileys, een lachertje? Over het gebruik van emoji’s in klachtenmanagement.
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- Journal Article
- A1
- open access
Professional discourse in multilingual settings: policies and practices
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The influence of (sub)standard language on credibility during critical moments in online customer communication
(2018) -
WORST. RESTAURANT. EVERRR!! The impact of linguistic wrapping on credibility in online consumer behaviour
(2018) -
- Journal Article
- A2
- open access
"'s Nachts da stond daar al in vier en vlam" : vooropplaatsing zonder inversie in de West-Vlaamse en Frans-Vlaamse dialecten
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Zo nauw steekt dat daar toch niet, of wel? De impact van taalfouten en tussentaalkenmerken in online advertenties en fora
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Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management
(2017) -
The effect of online language on perceptions, attitudes and behavioural intentions
(2017) -
Change is certain : progress is not : a few thoughts on grammar
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The Readability of Sustainability Reporting and its Interaction with Company Performance
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Size nouns matter : a closer look at mass(es) of and extended uses of SNs
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Non-human agents as subjects in English and Dutch : a corpus-based translation study
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Corpus-based translation studies: across genres, methods and disciplines