Ghent University Academic Bibliography

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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

TL Keiningham, B Cooil, EC Malthouse, A Buoye, L Aksoy, A De Keyser and Bart Larivière (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(1). p.2-43
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A longitudinal examination of customer commitment and loyalty

Bart Larivière (UGent) , TL Keiningham, B Cooil, L Aksoy and EC Malthouse

(2014) JOURNAL OF SERVICE MANAGEMENT. 25(1). p.75-100
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

EC Malthouse, L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham and Bart Larivière (UGent)

(2013) Marketing Science Conference, Abstracts.
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham, Bart Larivière (UGent) and EC Malthouse

(2013) 22nd Annual Frontiers in Service Conference, Abstracts.
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- Conference Paper
- C3
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

L Aksoy, A Buoye, B Cooil, Arne De Keyser (UGent) , TL Keiningham, Bart Larivière (UGent) and EC Malthouse

(2013) 12th International Conference on Research in Advertising (ICORIA 2013) : 'To Boldly Go ...' Extending the Boundaries of Advertising, Abstracts.
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Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Bart Larivière (UGent) , Lerzan Aksoy, Bruce Cooil and Timothy L Keiningham

(2011) JOURNAL OF SERVICE MANAGEMENT. 22(1). p.39-66
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- Conference Paper
- C3
The relationship between customer satisfaction and share of wallet: multichannel customer differences

Bart Larivière (UGent) , B Cooil, L Aksoy and TL Keiningham

(2008) 17th annual frontiers in service conference, Abstracts. p.73-74

Academic Bibliography

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

A longitudinal examination of customer commitment and loyalty

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

The relationship between customer satisfaction and share of wallet: multichannel customer differences

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