Show 15 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: author="Bilstein, Nicola" or (type any "bookEditor journalEditor issueEditor" and editor="Bilstei... Add to list Journal Article A1 open access From third party to significant other for service encounters : a systematic review on third-party roles and their implications Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent) (2021) JOURNAL OF SERVICE MANAGEMENT. 32(4). p.533-559 Add to list Conference Paper C3 From third party to significant other for the service encounter : a systematic literature review Lily Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent) (2020) Frontiers in Service 2020, Abstracts. Add to list Conference Paper C3 Smart use of academic literature in service research : a qualitative approach Katrien Verleye (UGent) and Nicola Bilstein (2018) Smart use of the extant literature : Let’s Talk About Service (LTAS).