Show 100 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: author="Zion, Aric" or (type any "bookEditor issueEditor" and editor="Zion, Aric") Add to list Book Chapter open access Customer experience : the touchpoint‒contexts‒qualities nomenclature Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine N. Lemon, Chiara Orsingher, Aric Zion and Amanda Johnson (2025) Handbook of Service Experience. p.15-27