Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "11th International Research Seminar in Service Management, Abstracts" Add to list Conference Paper C3 Why do process recovery communications work? Investigating the mediating role of stability attributions and perceived relationship investment Yves Van Vaerenbergh (UGent) , Bart Larivière (UGent) and Iris Vermeir (UGent) (2010) 11th International Research Seminar in Service Management, Abstracts.