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- 2018
- The active role of stakeholders in corporate communication : a multi-vocal approach of communication in turbulent times (2018)
- Belgium in shock : insights from a content analysis of stakeholders’ tweets during the terrorist attacks in Brussels (2018)
- 2017
- Twitter and terrorism: insights from a content analysis of tweets during the terroristic attacks in Brussels (2017)
- The Use of Ambiguity Markers in Crisis Communication and the Moderating Role of Source of Information Disclosure (2017)
- Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy (2017) JOURNAL OF BUSINESS RESEARCH. 79. p.143-151
- How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation (2017) COMPUTERS IN HUMAN BEHAVIOR. 75. p.619-631
- Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication (2017) PUBLIC RELATIONS REVIEW. 43(1). p.219-234
- 2015
- Crisiscommunicatie via Facebook : een experimenteel onderzoek naar de effecten van de valentie en likes van reacties op bedrijfsreputatie en virale gedragsintenties (2015) Etmaal van de communicatiewetenschappen 2015, Proceedings.
- More than words: the impact of gender similarity between the spokesperson of an organization in crisis and the public on organizational reputation (2015)
- How to deal with Facebook comments during a product-harm crisis? The impact of a personalized organizational response to supportive vs. non-supportive comments of consumers (2015)