- Investigating the post-complaint period by means of survival analysis (2005) EXPERT SYSTEMS WITH APPLICATIONS. 29(3). p.667-677
- Constrained optimization of data-mining problems to improve model performance: A direct-marketing application (2005) EXPERT SYSTEMS WITH APPLICATIONS. 29(3). p.630-640
- The impact of sample bias on consumer credit scoring performance and profitability (2005) JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY. 56(8). p.981-992
- Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2005) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 164(1). p.252-268
- Predicting online-purchasing behaviour (2005) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 166(2). p.557-575
- Why promotion strategies based on market basket analysis do not work (2005) EXPERT SYSTEMS WITH APPLICATIONS. 28(3). p.583-590
- Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: the case of financial services (2004) EXPERT SYSTEMS WITH APPLICATIONS. 27(2). p.277-285
- Joint optimization of customer segmentation and marketing policy to maximize long-term profitability (2004) EXPERT SYSTEMS WITH APPLICATIONS. 27(2). p.159-168
- Direct and indirect effects of retail promotions on sales and profits in the do-it-yourself market (2004) EXPERT SYSTEMS WITH APPLICATIONS. 27(1). p.53-62
- Customer attrition analysis for financial services using proportional hazard models (2004) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 157(1). p.196-217