- Random forests for multiclass classification: Random MultiNomial Logit (2008) EXPERT SYSTEMS WITH APPLICATIONS. 34(3). p.1721-1732
- Improving customer complaint management by automatic email classification using linguistic style features as predictors (2008) DECISION SUPPORT SYSTEMS. 44(4). p.870-882
- Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2008) EXPERT SYSTEMS WITH APPLICATIONS. 34(1). p.313-327
- Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments (2007) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 183(1). p.345-369
- Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models (2007) DECISION SUPPORT SYSTEMS. 44(1). p.28-45
- Predicting customer loyalty using the internal transactional database (2007) EXPERT SYSTEMS WITH APPLICATIONS. 32(1). p.125-134
- CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services (2007) EXPERT SYSTEMS WITH APPLICATIONS. 32(2). p.277-288
- Bayesian kernel based classification for financial distress detection (2006) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 172(3). p.979-1003
- Exploiting randomness for feature selection in multinomial logit: A CRM cross-sell application (2006) ADVANCES IN DATA MINING. 4065. p.310-323
- Incorporating sequential information into traditional classification models by using an element/position-sensitive SAM (2006) DECISION SUPPORT SYSTEMS. 42(2). p.508-526