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    Improving purchasing behavior predictions by data augmenting with situational variables Philippe Baecke UGent and Dirk Van den Poel UGent (2010) INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY & DECISION MAKING. 9(6). p.853-872
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    The kinked demand curve and price rigidity: evidence from scanner data* Maarten Dossche, Freddy Heylen UGent and Dirk Van den Poel UGent (2010) SCANDINAVIAN JOURNAL OF ECONOMICS. 112(4). p.723-752
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    Improved marketing decision making in a customer churn prediction context using generalized additive models Kristof Coussement, Dries Benoit UGent and Dirk Van den Poel UGent (2010) EXPERT SYSTEMS WITH APPLICATIONS. 37(3). p.2132-2143
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    Ensemble classification based on generalized additive models Koen De Bock UGent, Kristof Coussement and Dirk Van den Poel UGent (2010) COMPUTATIONAL STATISTICS & DATA ANALYSIS. 54(6). p.1535-1546
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    Predicting website audience demographics for web advertising targeting using multi-website clickstream data Koen De Bock UGent and Dirk Van den Poel UGent (2010) FUNDAMENTA INFORMATICAE. 98(1). p.49-70
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    Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting: An application in financial services Dries Benoit UGent and Dirk Van den Poel UGent (2009) EXPERT SYSTEMS WITH APPLICATIONS. 36(7). p.10475-10484
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    Handling class imbalance in customer churn prediction Jonathan Burez and Dirk Van den Poel UGent (2009) EXPERT SYSTEMS WITH APPLICATIONS. 36(3). p.4626-4636
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    Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers Kristof Coussement and Dirk Van den Poel UGent (2009) EXPERT SYSTEMS WITH APPLICATIONS. 36(3). p.6127-6134
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    Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department Jonathan Burez UGent and Dirk Van den Poel UGent (2008) EXPERT SYSTEMS WITH APPLICATIONS. 35(1-2). p.497-514
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    Integrating the voice of customers through call center emails into a decision support system for chum prediction Kristof Coussement and Dirk Van den Poel UGent (2008) INFORMATION & MANAGEMENT. 45(3). p.164-174
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